Refund policy

Thank you for shopping with us! We want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

Returns

• You may return most new, unopened, and unused items within 30 days of delivery for a full refund or store credit.

• To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.

• Certain items (such as personalized products, digital goods, or clearance/sale items) are non-returnable.

Exchanges

• We only replace items if they are defective, damaged, or the wrong item was sent.

• If you need to exchange it for the same item, contact us at [your email here].

Refunds

• Once your return is received and inspected, we’ll notify you by email of the approval or rejection of your refund.

• If approved, a refund will automatically be processed to your original method of payment within 5–10 business days.

Shipping

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

• If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping.

How to Start a Return

1. Email us at info@officialdougbishop.com with your order number and reason for return.

2. We will provide return instructions and, if applicable, a return shipping label.

3. Pack your item securely and send it back within the return window.

Questions?

If you have any questions about our return policy, please contact us at info@officialdougbishop.com.